Once an order has been paid for, the items purchased in the order cannot be changed. If you wish to modify your order, you will need to cancel your existing order and place a new order with your desired items. If you have not yet received a shipment notification email, we can help change your shipping information, as long as the new address is within the same country/region. Please contact cs@tyvok.com as soon as possible to request a change. If your order is already in transit, please contact your local carrier to amend the shipping information.

The payment method for an order cannot be changed once the order has been paid successfully.

After an order is shipped, a shipment notification will be sent to your email which includes the tracking details of the order. If you have registered an account, please login and click the Account icon on the right-hand side of the menu, and then navigate to "Orders" to check your order details. If you checked out as a guest, please find the "Payment Successful" email you received after placing your order and click the “My Order” link to check your order.

You will need to contact your local carrier to report the issue and open a case with them. After receiving a case number, please forward it to cs@tyvok.com and we will do our best to help you.

Please keep the outer packaging of the parcel and take photos of it and the items you received. Then please notify us via cs@tyvok.com as soon as possible.

Packages are generally shipped from Mainland China. If your package has not cleared customs, this may be because the FedEx/DHL local offices may require more information from the importer (you) in order to clear the package through customs. Please assist them with the clearance process and provide the required information ASAP, or the package may be held or returned by your local carrier. Please note that import taxes and duties are not included in the order fee.

In-stock items are estimated to be dispatched from our warehouse within 2-3 business days from the date you paid for the order. Your order will then be handed over to the carrier for delivery. We will dispatch your order as soon as possible, but we are unable to expedite delivery past that point from our side. Please keep an eye on the tracking information and contact your local carrier to expedite the delivery if necessary once the package has arrived in your country/region.

Packages are generally shipped from Mainland China, depending on stock. In-stock items are estimated to be dispatched from our warehouse within 2-3 business days from the date you paid for the order. After your order is shipped out, the package normally takes 5-7 business days to arrive, barring any delays from the logistics carrier. Most orders will be shipped through DHL or FedEx or UPS. *Exceptions apply to standalone battery or some other material which required a special shipping channel, please refer to the timeframe indicated on the checkout page for these products.

After your order is shipped, you will receive a shipment notification email titled "Your order is on the way," which will include the tracking details of your order. This email contains your tracking number, allowing you to monitor the progress of your shipment.

Additionally, you can track your order at any time by visiting our tracking page. Simply enter your email address and order number or tracking number to see real-time updates on the delivery status and estimated arrival time. This way, you can stay informed about your order every step of the way.

Generally, our return and refund policy is valid for 14 days from the date of receiving the package. We are unable to process returns or refunds that exceed this time limit. If you need to initiate a return, please review the specific return process and requirements outlined in our Return & Refund Policy.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

Payment failure could be caused by the settings of your credit card or payment account, such as your payment limit and available credit. If you are paying by credit card, please contact your issuing bank to see if they have deemed the transaction suspicious and blocked it from going through. If you still cannot complete your payment, please provide the order number and a screenshot of the error information to cs@tyvok.com and we will do our best to help.

You can check whether a PayPal installment plan is available on each product page under the product price. Please read the popup carefully to confirm if you are eligible for the plan.

On a desktop computer, you can add the code on the checkout page. On a mobile device, you can add the code on the order review page.