物流政策
Shipping Country
cs@tyvok.com if your destination is not listed above.
Shipping Services
All orders will be shipped by FedEx, UPS, or DHL depending on the weight and size of the products.
Shipping Time
We will process your order within 7 working days after the order payment, and delivery time will be communicated with the customer individually.
| Country | Shipping Time |
|---|---|
| United States | 7-14 business days |
| Spain, Italy | 7-12 business days |
| France, United Kingdom, France, Germany | 7-10 business days |
| Canada | 7-12 business days |
| Other countries | 7-20 business days |
Note: *Delivery Time= Processing Time + Shipping Time
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Delivery time and transportation time are for reference only.
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If the payment is delayed, the processing time will be lengthened.
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Shipping costs will be automatically billed at check out based on your shipping address.
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Processing and delivery time will be extended during the promotion period.
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Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (cs@tyvok.com) to apply for an expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free to you.
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If there is any force majeure that cause our products damage in transit, please contact us immediately at cs@tyvok.com after you receiving your package. And we hope to get your understanding and patience in this circumstance.
Shipping Fee and Tariff
The free shipping policy is only applicable to United States, United Kingdom, Canada, Australia, France, Germany, Italy, and Spain. Orders which do not meet the conditions of free shipping will have different flat rates according to different countries/regions. The shipping fee will be shown on the address-filing page once the order is settled. The shipping cost doesn't include tariff, customers can consult us at cs@tyvok.com if you are not sure with tariff cost.
Shipping Notice
For special shipping requests, please contact Spider Laser Team Support. Please confirm your address before payment. If you enter the wrong address, please contact Spider Laser Team Service Support in a timely manner. We will contact logistics personnel to solve the problem. Spider Laser orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped. When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
Spider Laser Team assumes no responsibility for delayed or rejected orders due to the following reasons:
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Shipping time might be delayed for some days for transportation to remote regions.
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Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
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Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
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Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
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Shipments that are confiscated or disposed of due to a violation of transportation regulations.
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Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
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The consignee address is a school, unit, or residential community where the courier has no access.
